SiliconCG helps its ITES & BPO Clients in recruitment, assessment, training and retaining the most efficient customer relationship personnel for service information & technical support centers and telemarketing units. Our comprehensive and innovative approach to BPO staffing was structured upon industry best practice tools. In our sophisticated training system we use real-life simulations including virtual customers to train employees before they are sent to work.

Successful customer call centre staff needs to be highly motivated with a range of skills. We provide high-caliber professionals, always thoroughly screened and qualified in the following positions:

• Customer Service (inbound, outbound or inbound/outbound)
• Sales (inbound, outbound)
• Market Research (inbound, outbound)
• Collections
• Help Desk
• Transaction Processing for HRO, FAO, Insurance processes